We invite you to contact our After-Sales Service (SAV) as soon as possible, by email [email protected]
As stated in our general terms and conditions of sale ( GTC ), if your order contains flocking and it has already been processed, we will not be able to cancel it.
If the order has not yet been shipped, we can cancel it and issue a refund.If, on the other hand, it has already been shipped, you will have to return your order to us at your ex