We invite you to contact our After-Sales Service (SAV) as soon as possible, by email support@vitality.gg
As stated in our general terms and conditions of sale (T&Cs), if your order includes flocking and it has already been processed, we will not be able to cancel it.
If the order has not yet been shipped or is not yet in production, we can cancel it and issue a refund.
If, however, it has already been shipped or is in production, you will need to return your order to us at your expense so that we can proceed with the cancellation and refund of the items (the shipping costs of the original shipment will remain at your expense).