The country I want to deliver to is not in the list April 17, 2020 At the moment we only ship to Europe. We will update our list of delivered countries as we go.
I received a damaged package April 17, 2020 If you notice that the package is damaged upon receipt: - If the package is delivered to you in person and you notice that its packaging is damaged, you can...
I did not receive my package "without signature" April 03, 2020 Below is a 3-step procedure for making a complaint to the Post Office: 1) We invite you, first of all, to check that one of your neighbors has not received...
I have an exchange to make - I bought my item in the V-Hive store - can I send it back to you by post? To what address? April 03, 2020 Unfortunately, we do not offer this solution. Please exchange your items at V.Hive, 75003 Paris.
I have an exchange to make - I purchased my item online - can I exchange my product at V-HIVE? April 03, 2020 Unfortunately, we do not offer this solution. Please contact support by email at: support@vitality.gg to initiate a return.
I'm not sure what size I should order April 03, 2020 We have created a size guide, by product, to help you make your choice available in each product sheet. If in doubt, and if you live in the Paris region,...
How long do I have to return an item? April 03, 2020 As stated in our T&Cs, for any standard order (without flocking), you have 30 days to return an item.
Who pays the return shipping costs? April 03, 2020 When the product is defective, or your order is not compliant (wrong size, wrong item), the return costs will be borne by Team Vitality , our after-sales service will send...
I want to add an item but I have already paid for my order. April 03, 2020 We invite you to contact our After-Sales Service (SAV) as soon as possible, by email support@vitality.gg If your order has not yet been processed and/or shipped, we may cancel it...
