I would like to have an autograph from a player April 03, 2020 We do not have a "stock" of autographs. We invite you to attend a Vitality event, where you will have the opportunity to meet the players. You can also follow...
I would like to know when stock will be available again for a product April 03, 2020 When an item is out of stock you can click on your size and select "alert me by email". By entering your email , you will be notified when the...
I wish to cancel my order April 03, 2020 We invite you to contact our After-Sales Service (SAV) as soon as possible, by email support@vitality.gg As stated in our general terms and conditions of sale ( GTC ), if...
I did not receive the correct product or size in my order. April 03, 2020 We invite you to check the size/product indicated on your invoice and if you notice an inconsistency with what you received, it is because a preparation error has visibly slipped...
I received my order but one item is missing. April 03, 2020 Please check your parcel packaging and products. An item may have stuck to another product. If despite your verification, you cannot find the missing product, do not hesitate to contact...
Can I exchange or return items purchased online? April 03, 2020 For non-flocked items, you have 30 days from receipt of your order to exchange products purchased on the site https://shop.vitality.gg/ Only new, unworn, labeled and perfect condition products can be...
My product is defective April 03, 2020 You can contact our customer service by email: support@vitality.gg to explain the problem encountered. To facilitate the processing of your request, we ask you to kindly send us a photo...
