I did not receive my package "without signature"

Below is a 3-step procedure for filing a claim with the Post Office:

1) First, please check whether one of your neighbors received it or if the mail carrier left the parcel in your building lobby or garden.
2) After checking this, you will need to file a dispute with the Post Office by phone at 3631, option 1 then 2.

3) If your parcel is not found after checking and filing a dispute with the Post Office, please contact our after-sales service which will send you an official CERFA form to complete, declaring that you have not received your parcel.
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