DELIVERY AND RETURN

DELIVERY AND ORDER PICKUP

ORDERS FROM OUR ONLINE STORE

Orders are prepared and shipped within 48 hours of purchase, excluding December, weekends, public holidays, personalized products, and orders outside France. Generally, your parcel is shipped the same day if your order is placed before 12 p.m. During busy periods, however, preparation may take up to 72 hours. You will be notified by email as soon as your order ships and will receive a tracking number so you can keep track of your parcel’s progress.

DELIVERY FEES

Delivery within France is free on purchases of €100 or more, excluding express delivery. Fees for international orders may vary depending on your location and can be calculated directly in your cart. As stated in Article 9 of our Terms and Conditions, customers in some countries, such as Switzerland, may be charged additional customs duties when their parcel arrives. These duties are not included in the total order price and are payable by the customer.

RETURNS AND REFUNDS

Only new, unworn, unwashed, tagged products in perfect condition may be exchanged. In accordance with our Terms and Conditions and Article L121-21-8 of the French Consumer Code, jerseys or products personalized with printing or embroidery cannot be exchanged once the order has been confirmed. As these items are unique, they cannot be returned or exchanged.

WITHDRAWAL PERIOD

In accordance with Article L221-18 of the French Consumer Code, you have a statutory period of 30 days from the delivery date to exercise your right of withdrawal. This period is 14 days if you opted for Click and Collect pickup. Once you have notified us of your intention to withdraw, you have 14 days to return the items in their original condition with the tags attached. Return shipping costs are your responsibility. The refund includes the price of the items and the original standard delivery fees, unless you are returning only part of your order.

RETURN PROCEDURE FOR AN ORDER DELIVERED TO YOU

Team Vitality allows you to return your products within 30 days of receipt. To make the process easier, we now use the REVER platform. You must register your request on the dedicated portal: https://returns.itsrever.com/teamvitality. Please note that purchases made online cannot be returned to the V.Shop store at the V.Hive venue. If a product is defective or not as described, contact our customer service team by email with your order number to receive a prepaid return label. For a simple size or item exchange, the process is handled through REVER and return shipping costs remain your responsibility.

REFUND TIMEFRAME

Once we receive your return, you will be sent a confirmation email. Your refund or store credit will be issued within 15 days of receipt, directly to the account associated with the bank card or PayPal account used for payment. If you exchange a size for the same product, the new order will be shipped as soon as the carrier confirms that your return parcel has been dropped off.

RETURN PROCEDURE FOR A CLICK AND COLLECT ORDER

If you would like to exchange an item due to a sizing issue, report a defect, or exercise your right of withdrawal, simply bring the items concerned directly to the store. This must be done within 14 days of the date you collected your order from the V.Shop.