I want to change my shipping address after ordering April 17, 2020 Please contact support@vitality.gg immediately. If your order has already been sent, no address change can be made.
The country I want to deliver to is not in the list April 17, 2020 At the moment we only ship to Europe. We will update our list of delivered countries as we go.
I received a damaged package April 17, 2020 If you notice that the package is damaged upon receipt: - If the package is delivered to you in person and you notice that its packaging is damaged, you can...
I did not receive my package "without signature" April 03, 2020 Below is a 3-step procedure for making a complaint to the Post Office: 1) We invite you, first of all, to check that one of your neighbors has not received...
I have an exchange to make - I bought my item in the V-Hive store - can I send it back to you by post? To what address? April 03, 2020 Unfortunately, we do not offer this solution. Please exchange your items at V.Hive, 75003 Paris.
I have an exchange to make - I purchased my item online - can I exchange my product at V-HIVE? April 03, 2020 Unfortunately, we do not offer this solution. Please contact support by email at: support@vitality.gg to initiate a return.
How long do I have to return an item? April 03, 2020 As stated in our T&Cs, for any standard order (without flocking), you have 30 days to return an item.
Who pays the return shipping costs? April 03, 2020 When the product is defective, or your order is not compliant (wrong size, wrong item), the return costs will be borne by Team Vitality , our after-sales service will send...
I received my order but one item is missing. April 03, 2020 Please check your parcel packaging and products. An item may have stuck to another product. If despite your verification, you cannot find the missing product, do not hesitate to contact...
